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An insightful course in Communication Skills covers all fundamental conveying issues, developing skills, asking questions, getting essential information, non-verbal messaging, active listening, empathy, handling challenging situations, enhancing abilities, and dealing with intelligence.

Course Instructor

8 hours, 20 minutes

Last updated

May 29, 2024




More about the course

With this practical course, you can also sharpen your skills in effective business communication, lessen communication barricades from the workplace to beyond, and increase your conversational skills.

Boost your confidence from working place to personal relationships utilising powerful presentation, speaking with clarity, calmness and eloquence in various group discussions. You'll also be able to identify different ways and forms of assertive communication after completing this Communication Skills course.

You can start with any skill set and will reach the next level at the end of this course.

Moreover, this course has been accredited by the CPD group, and they will earn you the essential 7 CPD points for your Continuous Professional Development.

What you will learn

  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you the information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills to listen actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively
  • Communicate effectively in a business and non-business environment
  • Reduce communication barriers in the workplace and beyond
  • Apply the techniques learned in this course to enhance their conversational skills
  • Strengthen working and personal relationships through powerful communication
  • Speak with clarity, confidence and eloquence in group discussions
  • Identify the different forms of communication and ways of communicating

Is this course for you?

Effective communication ensures better relationships, handles conflicts, develops empathy, increases self-awareness, builds trust, promotes team member loyalty, enhances engagement, improves teamwork and productivity, fuels innovation, resolves issues, creates better client relationships, and helps boost success.

Good communication skills are essential to allow others and yourself to understand information more accurately and quickly. In contrast, poor communication skills lead to frequent misunderstandings and frustration.

Communication skills are needed to speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor language to the audience, listen effectively, present ideas properly, write clearly and concisely, and work well in a group. Many of these are essential skills that most employers seek.

Good verbal and non-verbal communication skills stand out when they can clearly, and empathetically communicate their ideas — and truly listen to and give feedback on others' ideas.

Communication skills can help all aspects of life, from professional to social gatherings. It’s never too late to work on it.

Professionally, one must demonstrate good communication skills when applying for jobs or seeking a promotion. As your career progresses, the importance of communication skills increases; the ability to speak, listen, question and write with clarity and conciseness are essential for most managers and leaders.

Good communication skills can improve relationships by helping to understand others and to be understood. Communication skills can also ensure managing interactions with businesses and organisations.

Communication contributes significantly to internal efforts with team members that directly affect customer relationships—and, therefore, the company’s bottom line.

Why Choose Course?

  • Accredited by CPD
  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive Text course
  • Developed by qualified professionals
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Tutor Support


Upon successful completion of this course, an instant e-certificate will be generated free of charge. The digital version of the course transcript is available for £2.99. We can post the printed copy to your address. A delivery charge of £4.99 for the UK & £12.99 outside of the UK is applied.

Industry Expert Instructor

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Course Content

    • How to complete this course 00:05:00
    • Understanding Communication 00:15:00
    • Types of Communication 00:10:00
    • Methods of Communication 00:35:00
    • Communication Styles 00:10:00
    • Common Roadblocks to Communication 00:25:00
    • Overcoming Roadblocks 00:20:00
    • Criteria for Assessing Communication Competence 00:25:00
    • The skills of enquiry 00:45:00
    • The skills of persuasion 00:35:00
    • Interviews: holding a formal conversation 01:00:00
    • Making a presentation 00:55:00
    • Putting it in writing 00:35:00
    • Networking: the new conversation 01:05:00
    • Communication Skills – Final Exam 01:00:00
    • Get Your Certificate & Transcript 00:00:00

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