Emotional Competence: Emotional Intelligence and Resilience

This Emotional Intelligence and Resilience course, the equivalent of a full day's continuous professional development, offers insights into the significance of emotions and the need to handle them skillfully and sensitively - our own feelings and other people's. Dr Neil Thompson guides you through some critical aspects of developing emotional competence.

The workplace can be a very emotionally challenging, encompassing both our feelings and those of the people we work with (clients, patients, service users, customers, colleagues, managers and other stakeholders). There are no easy answers to dealing with these challenges. Still, this course can provide a foundation of understanding that should make you better equipped to respond positively and constructively to the emotional demands of your working life.

It should help to promote emotional resilience and equip you to fend off stress, anxiety and depression, all of which can arise if emotional challenges are not handled effectively.

The Emotional Intelligence and Resilience course are divided into six lessons, preceded by a short introductory video and followed by a concluding video and certificate of completion. The system is flexible, so you can proceed at your own pace and at times to suit you and your schedule. However, it is best followed linearly - not beginning Lesson One until after you have watched the introductory video and not beginning Lesson Two until you have completed Lesson One, and so on.

You will need to download the Module Companion E-book from the main page of the course and print it out so that you can use it for: (i) making notes as you proceed through the course; (ii) completing the exercises; and (iii) having a record of your learning for future reference (and possibly for your employers if they have paid for this course on your behalf). Please ensure you have a printed copy of the Module Companion available before you begin Lesson One.

We hope you will find this course helpful and benefit from the insights. Dealing with emotions can be very demanding but also very rewarding.

The following two steps you need to take care to watch the introductory video (accessible from the main course page) and download and print out your Module Companion (also accessible from the main course page) - it doesn't matter in which order you do them. Still, you will need to do both before beginning Lesson One.

Good luck with your studies!

What you'll learn

• By the end of this course, you will be better equipped to deal with the emotional challenges of the workplace
• In this course, you will learn about emotional intelligence and resilience and appreciate why these are important skills to develop
• You will learn how to manage your feelings and respond effectively to other people's
• You will learn how to manage your feelings effectively

Is this course for you?

• All workplaces make emotional demands on us, so anyone in employment could benefit from this course. However, it will be of particular value to those whose work brings them into regular contact with emotionally intense situations - for example, social workers, nurses, counsellors, psychotherapists, pastoral staff and police officers and emergency services personnel.
• The course will also be of value to people in management and leadership positions who may be called upon to handle emotionally sensitive situations in their staff.
• Members of the general public who want to improve how they handle feelings - their own and others - will also find much interest and use in this course.

Why Choose Course?

• Conducted by industry experts
• Get Instant E-certificate
• Fully online, interactive Text course
• Developed by qualified professionals
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Tutor Support