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Master the art of negotiation with our comprehensive course. Learn proven strategies, tactics, and communication techniques to achieve win-win outcomes in any situation. Enroll now and elevate your negotiation skills to new heights.

Approved by CPD

In our negotiation course, we delve deep into the art and science of effective negotiation, equipping participants with essential strategies and techniques to navigate diverse bargaining situations successfully. Through a combination of theoretical frameworks, practical exercises, and real-world case studies, participants will develop their negotiation skills, from understanding the dynamics of interpersonal communication to mastering the complexities of multi-party negotiations. With an emphasis on collaborative problem-solving and creative thinking, our course empowers individuals to achieve mutually beneficial outcomes while maintaining positive relationships. Whether negotiating deals, resolving conflicts, or managing stakeholder interests, participants will emerge with the confidence and proficiency to excel in any negotiation scenario.

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

This Negotiation online course is approved by:

CPD certification service :

The CPD certification service helps organisations to formalise their expertise into a structured and recognised approach in learning. This conforms the course content is alilgned to the universally accepted Continuing Professional Development (CPD) guidelines.

By the end of this course, you will be able to:

1. Understand the Fundamentals of Negotiation:
Identify the key components of negotiation.
Differentiate between distributive and integrative negotiation approaches.
Recognise the importance of preparation in negotiation.
2. Develop Effective Communication Skills:
Utilise active listening techniques to understand the needs and interests of the other party.
Express your own interests and priorities clearly and persuasively.
Manage emotions and maintain a positive rapport during negotiations.
3. Apply Strategic Planning and Analysis:
Analyse the situation and assess the BATNA (Best Alternative to a Negotiated Agreement) and WATNA (Worst Alternative to a Negotiated Agreement).
Identify potential areas of agreement and disagreement.
Develop creative solutions and explore trade-offs to reach mutually beneficial outcomes.
4. Navigate Complex Negotiation Dynamics:
Handle difficult negotiators and challenging situations with confidence.
Negotiate effectively in multicultural and cross-cultural contexts.
Adapt negotiation strategies to various scenarios, including team negotiations and multi-party negotiations.
5. Implement Ethical and Principled Negotiation Practices:
Uphold integrity and fairness in negotiation processes.
Recognise and address ethical dilemmas that may arise during negotiations.
Foster trust and build long-term relationships with negotiation counterparts.
6. Evaluate and Improve Negotiation Performance:
Reflect on personal negotiation experiences and identify areas for improvement.
Solicit feedback from peers and mentors to enhance negotiation skills.
Develop a plan for continuous learning and growth in negotiation proficiency.
7. Achieve Optimal Outcomes and Win-Win Solutions:
Negotiate agreements that maximize value for all parties involved.
Create sustainable agreements that promote long-term cooperation and mutual benefit.
Apply negotiation principles to resolve

This course is designed to benefit a wide range of individuals who engage in negotiations as part of their personal or professional lives. The course will be valuable for:

Business Professionals: Sales executives, procurement specialists, project managers, and business leaders who negotiate contracts, deals, and partnerships.

Legal Practitioners: Lawyers, mediators, and legal advisors who negotiate settlements, contracts, and legal agreements on behalf of clients.

Human Resources Personnel: HR managers, recruiters, and employee relations specialists who negotiate employment terms, salaries, and workplace conflicts.

Entrepreneurs and Start-up Founders: Individuals launching new ventures who negotiate with investors, suppliers, and potential partners.

Government Officials: Diplomats, policymakers, and public administrators who negotiate treaties, agreements, and regulatory frameworks.

Nonprofit and NGO Professionals: Advocates, fundraisers, and program managers who negotiate funding, partnerships, and collaborations.

Educators and Trainers: Professionals involved in teaching negotiation skills and conflict resolution techniques.

Individuals in Personal Life: Anyone who negotiates personal matters such as buying/selling a home, resolving disputes, or managing family conflicts.

Overall, this course is beneficial for anyone seeking to enhance their negotiation skills and achieve better outcomes in various personal and professional contexts.

Module 1: What is Negotiation? 

Module 2: The Key Negotiation Stages and skills

Module 3: Negotiating Positions 

Module 4: The Negotiation


At the end of the course there is a multiple-choice exam. The required pass mark for all modules is 70%. It is essential to achieve the requried pass mark to issue a certificate.

Retake information :

You will be given 3 attempts at each module. If a module is failed on the third attempt,
it will become locked and you need to contact us for the module to be
unlocked again. You are only permitted up to 3 extra attempts per

You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

Course Duration:

45 minutes (Note: This is based on the amount of video content shown and is rounded off.

It does not account in any way for loading time or thinking time on the questions).

After successful completion of the course the learner will achieve a Certification of Completion from Course Central and Achievement Certificate.
Your can order printed course certificate to be delivered by post.  Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.


This entirely online course can be accessed from any device with the following system specifications:

    Browser: Up to date web browser
    • Video: Up to date video drivers

    • Memory: 1Gb+ RAM

    • Download Speed: Broadband (3Mb+)


Course FAQ

An approved course is a skills based course which has been checked over and approved by an independent awarding body. Approved courses are not regulated so do not result in a qualification. However, the Certificate of Completion and Transcript for the course showing the awarding body’s logo  confirms that you have the best knowledge and skill for the job role.


There are no prerequisites for this course. However, it is advised have at least Level 1 understanding for a Level 2 course  and  a Level 2 understanding for a Level 3 course. This helps to contextualise the content delivered through the course and ensure effective learning.

Having a minimum literacy, numeracy, English  as the course content in mainly in Enfglish.

A basic understanding of how to use a website through your device to access, attend and complete assessments will benefit the user.


Your course will be assigned to you within 24 hours upon successful completion of your purchase.

CPD is your Continuous Professional Development, an investment you make in yourself. It helps to keep your skills and knowledge up to date to prepare yourself for the greater responsibilities you want. We have a range of CPD courses for you to complete online.

Once you achive 70% pass mark for all modules you’ll be able to see your digital certificate straightaway. We can email you the digital certificate within 24 hours. It is essential to achieve the requried pass mark to issue a certificate.

You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

We also have option for you to order printed course certificate to be delivered by post to your work or home address.  Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.

You can always buy this course for your team members. Please let us know about your business training needs. You also gift this course to your family and friends. Just let us know after successful purchase of the course.

This course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge supporting your current skillset.

How this course works?

Step 1: Purchase and payment
Choose all necessary courses and follow our checkout process to pay using your Debit or Credit card.

Step 2: Course Access

Upon successful payment, please look for an email from [email protected] for your course access detail. For single-course purchases, you'll have unique access details. When you purchase more courses, they will be added to your account.
If you purchase multiple courses for your team, all the access details will be emailed to the team members.

Step 3: Certificate

Once you complete your course, you'll receive a PDF certificate instantly. However, you can order the printed certificate, and we will send a hard copy of your certificate to your UK postal address. This might take 5-7 working days, although we will try to deliver it as soon as possible.

Please note: if your company pays by invoice, we can only issue certificates after your order has been fully paid.

Step 4: Support

Our friendly Learner support team is happy to help at any stage of your course. Call us on 0203 488 1760 (Mon - Fri: 10 pm - 4 pm | Excluding Bank Holidays) or contact [email protected]. Alternatively, have a look into our support page for useful information and guidance to complete your course.

What others say about this course:

Samantha Briggs
Samantha BriggsMakes me feel more confident
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Love that I can log in and out when I want to complete the course and can go back to re learn when and if needed. Course central makes me feel relaxed and at eased and gives me more confidence in knowing I can learn at my own pace. Highly recommended course central and can't wait to choose what course to do next.
A.Good quality trainings
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Good quality trainings are available. Ideal if you want to learn something new for a reasonable price.