Troubleshooting

Visit this page to see how to login to your account: Click Here

The validation code on your certificate is the certificate code.

I have requested my e-certificate with transcript and paid for it but i haven’t got it yet

You will receive the digital copies within 2 to 3 days and the hardcopy will be delivered
within 5 to 7 days.

Hi I’ve been emailed this course but it says about another charge? I’ve paid the £10 through reed!

Normally it happens when you try to login with the wrong credentials. Please login
with the details we sent you as your purchased course is assigned to that account.

Does transcript attracts additional cost?

Yes the PDF transcript can be ordered for £ 2.99 and the hardcopy is for £ 4.99

I can't order my certificate

To pre-order certificates & transcript please go to this link:

Certificate & Transcript

I have completed my course for communication skills however it is asking for me to pay for the certificate?

We provide free PDF and Hardcopy certificate but there is a charge of £ 4.99 for the
shipping fee.

I believe my certificate both hardcopy and digital was included in the price of my course now its saying i have to pay for it can you clarify please?

We provide free PDF and Hardcopy certificate but there is a charge of £ 4.99 for the
shipping fee.

Clear your browser cache

If you have not found your answer above, please send us your message with the issue so that we can serve you better. We aim to reply to your query within 24 hours (Mon-Friday).