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An Essential Course for Anyone whose Work Involves Dealing Directly with the Public

£29.00
Course Access

Unlimited Duration

Last Updated

August 27, 2021

Students Enrolled

21

Course Duration

1 hour, 13 minutes

Course Instructor
Certification
How people are treated by organisations when they first make contact can be  crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor  Bernard Moss, this important e-learning module offers the equivalent of a  full day’s continuous professional development. This is ideal training  for receptionists or anyone whose role brings them into face-to-face  contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for  high-quality customer care.   The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer care.   Participants are provided with a Module Companion E-book which can be printed out to act as a focal point for taking notes about the important insights the course provides and for completing the exercises that are an integral part of the learning.   Although the course is the equivalent of a full-day's training, it does not have to be taken in one sitting. It can be followed flexibly to fit in with your busy schedule and at a pace to suit you. If your work involves you in welcoming people to your organisation - whether in a commercial or a public service setting - this course will help you to make sure you do this to the best of your ability.

Instructor

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Course Curriculum

    • Introduction 00:05:00
    • Module Companion E-book 00:10:00
    • Our own experiences of customer care 00:06:00
    • Meet and greet 00:07:00
    • Equality and diversity 00:03:00
    • Telephone skills 00:18:00
    • Hints and tips for best practice 00:12:00
    • Dealing with complaints 00:10:00
    • Conclusion 00:02:00
    • Get Your Certificate & Transcript 00:00:00

Course Reviews

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