Promoting good practice

Course Access

Unlimited Duration

Last Updated

August 24, 2021

Students Enrolled


Course Duration

1 hour, 38 minutes

Course Instructor
This course has been developed as a follow-on course from the Equality, diversity and inclusion course. It has been produced with two groups of people in mind: (i) anyone interested in taking their understanding of the subject to the next level; and (ii) managers with a responsibility for developing and sustaining a culture rooted in equality, diversity and inclusion. It comprises three video-based lessons:   Lesson 1: Understanding the complexities: PCS analysis This lesson, divided into four parts, presents a helpful framework for understanding how and why the issues involved in equality, diversity and inclusion are so complex. PCS analysis serves as a useful analytical tool for making sense of those complexities. It begins by revisiting the key concepts of equality and diversity.   Lesson 2: Beyond political correctness Many of the difficulties around equality, diversity and inclusion revolve around the use of language. However, the simplistic political correctness approach of simply banning certain words has created more problems than it has solved. This lesson, also divided into four parts, provides a much more realistic approach to the complex relationship between discrimination and language.   Lesson 3: Making it a reality Embedding equality, diversity and inclusion into a workplace culture is a challenging matter, and so this lesson explores steps that can be taken to equip you to rise to that challenge as effectively as possible.   There is also a module companion workbook that you will need to print out before you start the course. It contains space for notes plus an exercise relating to each of the three lessons. This is an important resource for you, as it will help to extend and consolidate your understanding and provide you with a set of notes to act as a reference source for future development.


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Neil Thompson


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Course Curriculum

    • Introduction 00:04:00
    • Module Companion E-book 00:05:00
    • Lesson 1.1 Understanding the complexities: PCS analysis 00:06:00
    • Lesson 1.2 The cultural level 00:11:00
    • Lesson 1.3 The structural level 00:06:00
    • Lesson 1.4 Conclusion to Part One 00:02:00
    • Lesson 2.1 Language and discrimination 00:12:00
    • Lesson 2.2 Language and power 00:07:00
    • Lesson 2.3 Linguistic sensitivity 00:13:00
    • Lesson 2.4 Conclusion to Part Two 00:02:00
    • Making it a reality 00:28:00
    • Conclusion 00:02:00
    • Get Your Certificate & Transcript 00:00:00

Course Reviews

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