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This Communication Skills for Hospitality Front office Associates course is designed for professionals who want to thrive in their profession. The course covers all the essential skills and knowledge needed to become specialised in this sector.

Course Access

Unlimited Duration

Last Updated

May 25, 2022

Students Enrolled


Course Duration

44 minutes

Course Instructor

What you will learn

  • Communication Skills for Front office staff
  • How to engage with guests
  • Do and Don't in communication with guests
  • hotel industry professionals
  • front office associates
  • customer facing individuals

Is this course for you?

This course is ideal for those who work in or aspire to work in the following professions:
  • How to communicate while checking in at hotel
  • How to communicate while checking out from hotel
  • Talking confidently with Hotel guests

Why Choose Communication Skills for Hospitality Front office Associates course?

  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive course with Professional voice-over
  • Developed by qualified professionals
  • Self paced learning and laptop, tablet, smartphone friendly
  • Tutor Support


Upon successful completion of this course, an instant e-certificate will be generated free of charge. The digital version of the course transcript is available for £2.99. We can post the printed copy of the certificate and the transcript to your address. A delivery charge of £4.99 (UK) & £12.99 (Outside the UK) is applied to this service.


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Course Content

    • Introduction to the Lecturer Mrs Sharmila Chand 00:01:00
    • How Front office should greet and welcome the guest 00:11:00
    • Body Language required for Front office Staff 00:05:00
    • Listening and taking ownership of guests requests and needs 00:06:00
    • Communication skills at the time of checking out guests 00:07:00
    • Do and Donts for Front office and Engagement with guest 00:07:00
    • Be confident by having product knowledge and summary of lessons learned 00:06:00
    • Get Your Certificate & Transcript 00:01:00

Course Reviews

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