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Conflict Management Human Resources

Conflict Resolution with Emotional Intelligence

The Conflict Resolution with Emotional Intelligence course offers a practical guide to managing conflicts with emotional intelligence. Throughout the course, Robin Hills will show you how to identify and manage your emotions in conflict situations, improve your communication skills, and develop strategies for resolving conflicts effectively. The course strongly emphasises emotional intelligence and helps you better understand your own emotions and those of others involved in a conflict.

Course Instructor

Robin Hills

Duration

3 hours, 16 minutes

Last updated

April 27, 2023

5
Students

579

£55.99 inc. VAT

More about the course

The Conflict Resolution with Emotional Intelligence course is designed to help individuals manage conflicts with emotional intelligence. Conflict resolution is an essential life skill that helps people easily navigate challenging situations and relationships. Recent studies have shown that individuals with high emotional intelligence are more effective at resolving conflicts, leading to better relationships and improved mental health.

What is the Chimp Paradox?

The course focuses on emotional intelligence and how it relates to conflict resolution. It introduces the "Chimp Paradox," a model for understanding the brain's emotional responses to situations. The course explains how understanding this model can help individuals effectively recognize and manage their emotions in conflict situations.

What are the Five Modes of Conflict Management?

Robin Hills have covered the Five Modes of Conflict Management, a framework for resolving conflicts effectively. The five modes include competing, collaborating, compromising, accommodating, and avoiding. By understanding each mode's strengths and weaknesses, individuals can choose the appropriate mode for conflict situations. Participants engage in exercises and case studies to practice their conflict-resolution skills throughout the course. By the end of the course, participants will have a better understanding of conflict resolution, emotional intelligence, and the practical skills needed to manage conflicts effectively. In conclusion, the Conflict Resolution with Emotional Intelligence course is an essential resource for individuals seeking to improve their conflict resolution skills. The course focuses on emotional intelligence and offers practical tools and strategies for managing conflicts effectively.

Who is this course for?

The Conflict Resolution with Emotional Intelligence course is designed for individuals who want to improve their conflict resolution skills and learn to manage conflicts with emotional intelligence. This course suits anyone in conflict situations, personal or professional life. The course mainly benefits individuals in leadership, management, or human resources roles, where conflict resolution skills are essential. Professionals in industries such as healthcare, education, finance, and technology can benefit from the skills and strategies taught in this course. Additionally, the course is helpful for individuals who are interested in personal growth and want to improve their communication and emotional intelligence skills. It is an excellent resource for anyone seeking to build stronger relationships and enhance interpersonal skills. Overall, this course suits individuals at any stage of their personal or professional life who want to improve their conflict resolution skills and manage conflicts with emotional intelligence. Whether you are a student, working professional, or stay-at-home parent, this course can help you develop practical skills that can be applied in various contexts.

Career Prospect of this course on Conflict Resolution with Emotional Intelligence

The career prospects for individuals who have completed the Conflict Resolution with Emotional Intelligence course are promising. Conflict resolution skills are in high demand in various industries, and individuals who can manage conflicts effectively and demonstrate emotional intelligence are valuable assets to any organisation. Completing the Conflict Resolution with Emotional Intelligence course can lead to various career routes, depending on the individual's interests, skills, and experience. Some possible career routes include:
  1. Human Resources: Professionals who complete this course can pursue a career in human resources, where conflict resolution skills are highly valued. They can work as HR managers, conflict resolution specialists, or mediators, helping employees navigate workplace conflicts effectively.
  2. Management: Individuals who complete this course can also pursue a career in management. They can work in roles such as team leaders, project managers, or department heads, where conflict resolution skills are essential for leading teams effectively.
  3. Counsellingeling: This course is also helpful for individuals interested in pursuing a career in counselling. Conflict resolution experts are highly valued in the counselling industry, where they can help individuals and families manage interpersonal conflicts effectively.
  4. Coaching: Completing this course can also lead to a career in coaching. Conflict resolution skills are highly sought-after in coaching, where individuals can help their clients develop practical skills to manage conflicts and improve their relationships.
  5. Entrepreneurship: Some individuals who complete this course may start businesses or consultancy firms specializing in conflict resolution and emotional intelligence training. They can offer services to individuals and organizations, helping them navigate conflicts effectively and build stronger relationships.
Completing the Conflict Resolution with Emotional Intelligence course can lead to various career routes, depending on the individual's interests, skills, and experience. With solid conflict resolution skills and emotional intelligence, individuals can excel in various roles across various industries.

What can you do after completing this course?

  • Recognise why and when conflicts are expected and why they are part of healthy relationships.
  • Compare and contrast the various modes to use in conflict resolution.
  • Assess your mode of conflict and how this helps or hinders you in working with conflicts.
  • Explain how emotional responses differentiate from rational responses in conflict.
  • Determine your behavioural preferences around managing and working with time and how they impact your flexibility.
  • Develop strategies for dealing with conflict and have some ideas about resolving difficulties.
  • Discover how emotional intelligence can resolve conflict and build emotional bonds.

Why Choose the Conflict Management course

  • Developed and delivered by Qualified industry experts
  • Instant E-certificate of Completion
  • Entirely online
  •  Self-paced learning and laptop, tablet, smartphone friendly

Industry Expert Instructor

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Robin Hills

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Emotional Intelligence Coach, Trainer and Facilitator

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Course Content

    • Introduction to Conflict Management with Emotional Intelligence 00:03:00
    • The Learning Outcomes of Conflict Management with Emotional Intelligence 00:02:00
    • The Principles of Giving and Receiving Feedback 00:03:00
    • What is Conflict and Why it Occurs? 00:04:00
    • The Issue of Conflict – The Sources, the Costs and the Benefits of Conflict 00:06:00
    • Factors and Questions to Consider in Resolving Conflict 00:03:00
    • Conflict and Trust – Factors and Questions to Consider 00:03:00
    • The Trust Equation 00:03:00
    • Building Trust using an Emotional Bank Account 00:05:00
    • The Issue of Bullying at Work 00:05:00
    • Practical Activity – Exploring Conflict 00:10:00
    • Introduction to this Module on Assertiveness and the Learning Outcomes 00:02:00
    • What are your Rights and Responsibilities around Assertiveness? 00:02:00
    • Exploring Some Barriers to Assertiveness 00:02:00
    • The Choices of Behaviour Open to You in Expressing Assertiveness 00:01:00
    • Understanding what Aggressive Behaviour is 00:01:00
    • Understanding what Passive Behaviour is 00:01:00
    • Understanding what Assertive Behaviour is 00:01:00
    • Recognising the Differences Between Aggressive, Passive and Assertive Behaviour 00:05:00
    • Ways to Say “No” Assertively and Feel Good About It 00:02:00
    • The Rules of Assertion and Assertive Behaviour 00:02:00
    • The Review of this Module on Assertiveness 00:02:00
    • Practical Activity – The Rules of Assertiveness 00:01:00
    • The Learning Outcomes of this Module on Understanding Toxic Situations 00:01:00
    • Toxic Situations – The Caustic Opener and Mind-Reading 00:02:00
    • Toxic Situations – Everyone. Forever. and That’s You All Over 00:03:00
    • Toxic Situations – The Blame Game and Exaggerate? Me? 00:02:00
    • Toxic Situations – You Say Tomato and Yesterday’s Hangover 00:02:00
    • Toxic Situations – What I Mean, Not What I Say and Irreconcilable Differences. 00:03:00
    • Further Methods of Resolving Conflict 00:03:00
    • Reviewing this Module on Understanding Toxic Situations 00:02:00
    • Practical Activity – Toxic Situations 00:10:00
    • The Emotional Intelligence Cycle – Interrelations of Environment and Behaviour 00:01:00
    • How Communication Underpins Emotional Intelligence 00:01:00
    • The 4 Ways you can Respond to Emotional Events 00:02:00
    • How Easily Emotions Escalate in Conflict Situations 00:01:00
    • The 3 Distinctive Styles for Handling Emotion 00:02:00
    • Key Ways to Managing Fight and Flight Behaviour 00:03:00
    • Tips to Prevent a Freeze Attack 00:06:00
    • The Ideal Behaviours for Ideal Interactions 00:01:00
    • The Chimp Paradox – A Powerful Mind Management Model 00:01:00
    • One Minute Observation Test 00:01:00
    • The Brain and The Chimp Paradox 00:01:00
    • What Basically Drives the Chimp 00:01:00
    • The Computer Part of the Mind Management Model 00:03:00
    • Interesting Insights into Emotions and Higher Order State 00:02:00
    • Practical Activity – The Chimp Paradox 00:02:00
    • Assessing the Ways That You Work with Conflict 00:02:00
    • The Thomas Kilmann Conflict Mode Model Explained 00:04:00
    • The Compromising Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Compromising Scores 00:01:00
    • The Competing Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Competing Scores 00:02:00
    • The Collaborating Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Collaborating Scores 00:02:00
    • The Avoiding Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Avoiding Scores 00:01:00
    • The Accommodating Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Accommodating Scores 00:01:00
    • Some Basic Skills in Conflict Resolution Reviewed 00:01:00
    • The Learning Outcomes of this Part of the Course on Flexibility 00:02:00
    • How your Personal Preferences Influence your Flexibility 00:05:00
    • The 2 Flexibility Types – Planning and Spontaneous Types 00:03:00
    • Ways to be More Flexible Irrespective of your Preferences and Your Type 00:02:00
    • How you can Work More Effectively with Change 00:02:00
    • Reviewing this Part of the Course on Flexibility 00:02:00
    • Practical Activity – Assess your Flexibility 00:10:00
    • The Agreement Box – The All Important Area of Agreement 00:02:00
    • How the Use of Words Can Affect Conflict 00:02:00
    • Considering Inflection and Intonation in Your Spoken Communication 00:05:00
    • Working with Third Party Intervention When it Becomes Necessary 00:03:00
    • Course Takeaways: Some Wisdom Around Working with Conflict 00:07:00
    • Review of the Learning Outcomes Covered in this Course 00:02:00
    • Get Your Certificate & Transcript 00:00:00

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