Conflict Management course is the perfect course for the professionals. Learn key concepts, strategies of Conflict Management and boost your career with a marketable skill. Learn from the experts and become an expert. 

Course Access

Unlimited Duration

Last Updated

September 13, 2021

Students Enrolled


Course Duration

3 hours, 16 minutes

Course Instructor
Conflict Management course teaches the strategies of dealing with a tough situation and the many factors that rely on it. A person who is routinely involved in managing or resolving the conflict would benefit from this training. This course will encourage the growth of your emotional intelligence.
A conflict may involve persons with different interests and this course teaches the learner exactly how to deal with the five modes of conflict that are caused by peoples behavioral preferences. It will rewire a person's brain to change the thinking of involved parties. Crisis strategies can help the learner enhance their perspective in a situation and how they deal with the aforementioned parties. The Conflict Management course also includes practical's on managing various toxic situations through emotional intelligence. A great lesson about the chimp paradox can also be learnt through this course.
By the end of this course, you will get complete knowledge and marketable skills. The course also comes with an accredited certificate, which will add extra value to your resume and help you stand out in the job market. In short, Conflict Management Course is the perfect course to fast track your career. So what are you waiting for? Enrol in this course today!

What you will learn

  • Recognize why some conflict is to be expected and why it is a part of healthy relationships.
  • Compare and contrast the various modes that can be used in conflict resolution.
  • Assess your own mode of conflict and how this helps or hinders you in working with conflict.
  • Explain how emotional responses differentiate from rational responses in conflict.
  • Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility.
  • Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
  • Discover how emotional intelligence is used to resolve conflict and build emotional bonds.

Course Media

Who is this course for?

This course is ideal for those who work in or aspire to work in the following professions:
  • This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
  • This course will support anyone who is regularly involved in managing or resolving conflict.

Why Choose Conflict Management course?

  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive course with Professional voice-over
  • Developed by qualified professionals
  • Self paced learning and laptop, tablet, smartphone friendly
  • Tutor Support


By the successful completion of your course, you will get an instant e-certificate. Our courses are fully updated with industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address. The delivery charge is applicable with a shipping cost of £4.99 (UK) & £12.99 (Outside UK)

Career Path

This training course will lead you to many different career opportunities, here are few prospects:
  • Conflict Analyst - £35652 per annum
  • Conflict Resolution - £42,500 per annum
  • Conflict Manager - £45,000 per annum


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Robin Hills
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Emotional Intelligence Coach, Trainer and Facilitator

Accredited by

Course Curriculum

    • Introduction to Conflict Management with Emotional Intelligence 00:03:00
    • The Learning Outcomes of Conflict Management with Emotional Intelligence 00:02:00
    • The Principles of Giving and Receiving Feedback 00:03:00
    • What is Conflict and Why it Occurs? 00:04:00
    • The Issue of Conflict – The Sources, the Costs and the Benefits of Conflict 00:06:00
    • Factors and Questions to Consider in Resolving Conflict 00:03:00
    • Conflict and Trust – Factors and Questions to Consider 00:03:00
    • The Trust Equation 00:03:00
    • Building Trust using an Emotional Bank Account 00:05:00
    • The Issue of Bullying at Work 00:05:00
    • Practical Activity – Exploring Conflict 00:10:00
    • Introduction to this Module on Assertiveness and the Learning Outcomes 00:02:00
    • What are your Rights and Responsibilities around Assertiveness? 00:02:00
    • Exploring Some Barriers to Assertiveness 00:02:00
    • The Choices of Behaviour Open to You in Expressing Assertiveness 00:01:00
    • Understanding what Aggressive Behaviour is 00:01:00
    • Understanding what Passive Behaviour is 00:01:00
    • Understanding what Assertive Behaviour is 00:01:00
    • Recognising the Differences Between Aggressive, Passive and Assertive Behaviour 00:05:00
    • Ways to Say “No” Assertively and Feel Good About It 00:02:00
    • The Rules of Assertion and Assertive Behaviour 00:02:00
    • The Review of this Module on Assertiveness 00:02:00
    • Practical Activity – The Rules of Assertiveness 00:01:00
    • The Learning Outcomes of this Module on Understanding Toxic Situations 00:01:00
    • Toxic Situations – The Caustic Opener and Mind-Reading 00:02:00
    • Toxic Situations – Everyone. Forever. and That’s You All Over 00:03:00
    • Toxic Situations – The Blame Game and Exaggerate? Me? 00:02:00
    • Toxic Situations – You Say Tomato and Yesterday’s Hangover 00:02:00
    • Toxic Situations – What I Mean, Not What I Say and Irreconcilable Differences. 00:03:00
    • Further Methods of Resolving Conflict 00:03:00
    • Reviewing this Module on Understanding Toxic Situations 00:02:00
    • Practical Activity – Toxic Situations 00:10:00
    • The Emotional Intelligence Cycle – Interrelations of Environment and Behaviour 00:01:00
    • How Communication Underpins Emotional Intelligence 00:01:00
    • The 4 Ways you can Respond to Emotional Events 00:02:00
    • How Easily Emotions Escalate in Conflict Situations 00:01:00
    • The 3 Distinctive Styles for Handling Emotion 00:02:00
    • Key Ways to Managing Fight and Flight Behaviour 00:03:00
    • Tips to Prevent a Freeze Attack 00:06:00
    • The Ideal Behaviours for Ideal Interactions 00:01:00
    • The Chimp Paradox – A Powerful Mind Management Model 00:01:00
    • One Minute Observation Test 00:01:00
    • The Brain and The Chimp Paradox 00:01:00
    • What Basically Drives the Chimp 00:01:00
    • The Computer Part of the Mind Management Model 00:03:00
    • Interesting Insights into Emotions and Higher Order State 00:02:00
    • Practical Activity – The Chimp Paradox 00:02:00
    • Assessing the Ways That You Work with Conflict 00:02:00
    • The Thomas Kilmann Conflict Mode Model Explained 00:04:00
    • The Compromising Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Compromising Scores 00:01:00
    • The Competing Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Competing Scores 00:02:00
    • The Collaborating Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Collaborating Scores 00:02:00
    • The Avoiding Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Avoiding Scores 00:01:00
    • The Accommodating Mode of Managing Conflict 00:02:00
    • Questions to ask Yourself if you have High and Low Accommodating Scores 00:01:00
    • Some Basic Skills in Conflict Resolution Reviewed 00:01:00
    • The Learning Outcomes of this Part of the Course on Flexibility 00:02:00
    • How your Personal Preferences Influence your Flexibility 00:05:00
    • The 2 Flexibility Types – Planning and Spontaneous Types 00:03:00
    • Ways to be More Flexible Irrespective of your Preferences and Your Type 00:02:00
    • How you can Work More Effectively with Change 00:02:00
    • Reviewing this Part of the Course on Flexibility 00:02:00
    • Practical Activity – Assess your Flexibility 00:10:00
    • The Agreement Box – The All Important Area of Agreement 00:02:00
    • How the Use of Words Can Affect Conflict 00:02:00
    • Considering Inflection and Intonation in Your Spoken Communication 00:05:00
    • Working with Third Party Intervention When it Becomes Necessary 00:03:00
    • Course Takeaways: Some Wisdom Around Working with Conflict 00:07:00
    • Review of the Learning Outcomes Covered in this Course 00:02:00
    • Get Your Certificate & Transcript 00:00:00

Course Reviews

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