Customer Service Diploma - The Ultimate Guide! course is the perfect course for the professionals. Learn key concepts, strategies of Customer Service Diploma - The Ultimate Guide! and boost your career with a marketable skill. Learn from the experts and become an expert. 

Course Access

Unlimited Duration

Last Updated

August 24, 2021

Students Enrolled


Course Duration

2 hours, 28 minutes

Course Instructor
This Customer Service Diploma - The Ultimate Guide! course is designed for professionals who want to thrive in their profession. The Customer Service Diploma- The Ultimate Guide! course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real life knowledge and expertise from the industry experts and practitioners from this Customer Service Diploma- The Ultimate Guide! course.
The Customer Service Diploma- The Ultimate Guide! course starts with the basic knowledge of Customer Service Diploma - The Ultimate Guide! and gradually shares expertise knowledge. In this course you will get a complete idea of Customer Service Diplom- The Ultimate Guide! with key concepts, strategies regarding use of it and in-depth knowledge. The Customer Service Diploma - The Ultimate Guide! course is completely an online course. You can access this course from any part of the world with just a smart device and the internet
By the end of this course, you will get complete knowledge and marketable skills. The course also comes with an accredited certificate, which will add extra value to your resume and help you stand out in the job market. In short,Customer Service Diploma - The Ultimate Guide! Course is the perfect course to fast track your career. So what are you waiting for? Enrol in this course today!

What you will learn

  • STOP Losing Money Due to Poor or Average Customer Service! $$$
  • Make MORE Money from Each Customer! $$$
  • SAVE a Fortune in Advertising Dollars! $$$
  • Get MORE Referrals! $$$
  • Solve Problems FAST!
  • Retain Existing Customers!
  • Learn How to Create an Outstanding Customer Service Experience
  • Learn the 5 Tenets of TQM
  • Avoid the 10 Deadly Sins of Customer Service!
  • How to Handle Difficult Customers like a PRO!
  • ... and MUCH More!!!

Course Media

Who is this course for?

This course is ideal for those who work in or aspire to work in the following professions:
  • Sales People
  • Clerks
  • Managers
  • Business Owners
  • Anybody who Interacts with the Public in a Business

Why Choose Customer Service Diploma - The Ultimate Guide! course?

  • Accredited by CPD
  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive course with Professional voice-over
  • Developed by qualified professionals
  • Self paced learning and laptop, tablet, smartphone friendly
  • Tutor Support


By the successful completion of your course, you will get an instant accredited e-certificate. Our courses are fully accredited with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address. The delivery charge is applicable with a shipping cost of £4.99. All the certificates have no expiry dates but to stay updated and valued certificates are recommended to be renewed every year.


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Course Curriculum

    • WHY Customer Service Is CRITICAL To Your Business! 00:05:00
    • Good Isn’t Good Enough! 00:03:00
    • We Are ALL in the “Helping Field” 00:10:00
    • Providing “Concierge” Level Of Service 00:06:00
    • The 5 Tenets Of TQM 00:03:00
    • How To Boost Customer Satisfaction 00:08:00
    • How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
    • More Money $$$ – Through Customer Retention 00:05:00
    • How Much Is A Customer Worth? $$$ 00:08:00
    • Do You Understand Your Customer? 00:07:00
    • Dealing With Difficult Customers 00:19:00
    • “LEAP” Into Customer Service! 00:18:00
    • Exceptional Phone Service 00:17:00
    • WHY Customers Buy From YOU! $$$ 00:17:00
    • BONUS LECTURE!!! FINAL TIPS!!! 00:07:00
    • Get Your Certificate & Transcript 00:00:00

Course Reviews

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