Customer Service Diploma - The Ultimate Guide! course is the perfect course for the professionals. Learn key concepts, strategies of Customer Service Diploma - The Ultimate Guide! and boost your career with a marketable skill. Learn from the experts and become an expert.
£45.00 inc. VAT
More about the course
What you will learn
- STOP Losing Money Due to Poor or Average Customer Service! $$$
- Make MORE Money from Each Customer! $$$
- SAVE a Fortune in Advertising Dollars! $$$
- Get MORE Referrals! $$$
- Solve Problems FAST!
- Retain Existing Customers!
- Learn How to Create an Outstanding Customer Service Experience
- Learn the 5 Tenets of TQM
- Avoid the 10 Deadly Sins of Customer Service!
- How to Handle Difficult Customers like a PRO!
- ... and MUCH More!!!
Is this course for you?
This course is ideal for those who work in or aspire to work in the following professions:- Sales People
- Clerks
- Managers
- Business Owners
- Anybody who Interacts with the Public in a Business
Why Choose Customer Service Diploma - The Ultimate Guide! course?
- Accredited by CPD
- Conducted by industry experts
- Get Instant E-certificate
- Fully online, interactive course with Professional voice-over
- Developed by qualified professionals
- Self paced learning and laptop, tablet, smartphone friendly
- Tutor Support
Certification
Upon successful completion of this course, an instant e-certificate will be generated free of charge. The digital version of the course transcript is available for £2.99. We can post the printed copy of the certificate and the transcript to your address. A delivery charge of £4.99 (UK) & £12.99 (Outside the UK) is applied to this service.Industry Expert Instructor
Rated Excellent on Trustpilot
Course Content
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- WHY Customer Service Is CRITICAL To Your Business! 00:05:00
- Good Isn’t Good Enough! 00:03:00
- We Are ALL in the “Helping Field” 00:10:00
- Providing “Concierge” Level Of Service 00:06:00
- The 5 Tenets Of TQM 00:03:00
- How To Boost Customer Satisfaction 00:08:00
- How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
- More Money $$$ – Through Customer Retention 00:05:00
- How Much Is A Customer Worth? $$$ 00:08:00
- Do You Understand Your Customer? 00:07:00
- Dealing With Difficult Customers 00:19:00
- “LEAP” Into Customer Service! 00:18:00
- Exceptional Phone Service 00:17:00
- WHY Customers Buy From YOU! $$$ 00:17:00
- BONUS LECTURE!!! FINAL TIPS!!! 00:07:00
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- Get Your Certificate & Transcript 00:00:00