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Customer Service Diploma - The Ultimate Guide! course is the perfect course for the professionals. Learn key concepts, strategies of Customer Service Diploma - The Ultimate Guide! and boost your career with a marketable skill. Learn from the experts and become an expert. 

£13.50
Course Access

Unlimited Duration

Last Updated

May 26, 2022

Students Enrolled

7

Course Duration

2 hours, 28 minutes

Course Instructor
Certification

What you will learn

  • STOP Losing Money Due to Poor or Average Customer Service! $$$
  • Make MORE Money from Each Customer! $$$
  • SAVE a Fortune in Advertising Dollars! $$$
  • Get MORE Referrals! $$$
  • Solve Problems FAST!
  • Retain Existing Customers!
  • Learn How to Create an Outstanding Customer Service Experience
  • Learn the 5 Tenets of TQM
  • Avoid the 10 Deadly Sins of Customer Service!
  • How to Handle Difficult Customers like a PRO!
  • ... and MUCH More!!!

Is this course for you?

This course is ideal for those who work in or aspire to work in the following professions:
  • Sales People
  • Clerks
  • Managers
  • Business Owners
  • Anybody who Interacts with the Public in a Business

Why Choose Customer Service Diploma - The Ultimate Guide! course?

  • Accredited by CPD
  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive course with Professional voice-over
  • Developed by qualified professionals
  • Self paced learning and laptop, tablet, smartphone friendly
  • Tutor Support

Certification

Upon successful completion of this course, an instant e-certificate will be generated free of charge. The digital version of the course transcript is available for £2.99. We can post the printed copy of the certificate and the transcript to your address. A delivery charge of £4.99 (UK) & £12.99 (Outside the UK) is applied to this service.

Instructor

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Students
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Business Expert
CEO - Advanced Ideas, Inc.

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Course Content

    • WHY Customer Service Is CRITICAL To Your Business! 00:05:00
    • Good Isn’t Good Enough! 00:03:00
    • We Are ALL in the “Helping Field” 00:10:00
    • Providing “Concierge” Level Of Service 00:06:00
    • The 5 Tenets Of TQM 00:03:00
    • How To Boost Customer Satisfaction 00:08:00
    • How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
    • More Money $$$ – Through Customer Retention 00:05:00
    • How Much Is A Customer Worth? $$$ 00:08:00
    • Do You Understand Your Customer? 00:07:00
    • Dealing With Difficult Customers 00:19:00
    • “LEAP” Into Customer Service! 00:18:00
    • Exceptional Phone Service 00:17:00
    • WHY Customers Buy From YOU! $$$ 00:17:00
    • BONUS LECTURE!!! FINAL TIPS!!! 00:07:00
    • Get Your Certificate & Transcript 00:00:00

Course Reviews

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