Customer Service - The Ultimate Guide! course is the perfect course for the professionals. Learn key concepts, strategies of Customer Service - The Ultimate Guide! and boost your career with a marketable skill. Learn from the experts and become an expert.
What you will learn
- STOP Losing Money Due to Poor or Average Customer Service! $$$
- Make MORE Money from Each Customer! $$$
- SAVE a Fortune in Advertising Dollars! $$$
- Get MORE Referrals! $$$
- Solve Problems FAST!
- Retain Existing Customers!
- Learn How to Create an Outstanding Customer Service Experience
- Learn the 5 Tenets of TQM
- Avoid the 10 Deadly Sins of Customer Service!
- How to Handle Difficult Customers like a PRO!
- ... and MUCH More!!!
Who is this course for?This course is ideal for those who work in or aspire to work in the following professions:
- Sales People
- Business Owners
- Anybody who Interacts with the Public in a Business
Why Choose Customer Service - The Ultimate Guide! course?
- Accredited by CPD
- Conducted by industry experts
- Get Instant E-certificate
- Fully online, interactive course with Professional voice-over
- Developed by qualified professionals
- Self paced learning and laptop, tablet, smartphone friendly
- Tutor Support
CertificationBy the successful completion of your course, you will get an instant accredited e-certificate. Our courses are fully accredited with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address. The delivery charge is applicable with a shipping cost of £4.99. All the certificates have no expiry dates but to stay updated and valued certificates are recommended to be renewed every year.
- WHY Customer Service Is CRITICAL To Your Business! 00:05:00
- Good Isn’t Good Enough! 00:03:00
- We Are ALL in the “Helping Field” 00:10:00
- Providing “Concierge” Level Of Service 00:06:00
- The 5 Tenets Of TQM 00:03:00
- How To Boost Customer Satisfaction 00:08:00
- How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
- More Money $$$ – Through Customer Retention 00:05:00
- How Much Is A Customer Worth? $$$ 00:08:00
- Do You Understand Your Customer? 00:07:00
- Dealing With Difficult Customers 00:19:00
- “LEAP” Into Customer Service! 00:18:00
- Exceptional Phone Service 00:17:00
- WHY Customers Buy From YOU! $$$ 00:17:00
- BONUS LECTURE!!! FINAL TIPS!!! 00:07:00
- Get Your Certificate & Transcript 00:00:00