This Customer Service - The Ultimate Guide! course is designed for professionals who want to thrive in their profession. The course covers all the essential skills and knowledge needed to become specialised in this sector.
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More about the course
What you will learn
- STOP Losing Money Due to Poor or Average Customer Service! $$$
- Make MORE Money from Each Customer! $$$
- SAVE a Fortune in Advertising Dollars! $$$
- Get MORE Referrals! $$$
- Solve Problems FAST!
- Retain Existing Customers!
- Learn How to Create an Outstanding Customer Service Experience
- Learn the 5 Tenets of TQM
- Avoid the 10 Deadly Sins of Customer Service!
- How to Handle Difficult Customers like a PRO!
- ... and MUCH More!!!
Is this course for you?
This course is ideal for those who work in or aspire to work in the following professions:- Sales People
- Clerks
- Managers
- Business Owners
- Anybody who Interacts with the Public in a Business
Why Choose Customer Service - The Ultimate Guide! course?
- Conducted by industry experts
- Get Instant E-certificate
- Fully online, interactive course with Professional voice-over
- Developed by qualified professionals
- Self-paced learning and laptop, tablet, smartphone-friendly
- Tutor Support
Industry Expert Instructor
Rated Excellent on Trustpilot
Course Content
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- WHY Customer Service Is CRITICAL To Your Business! 00:05:00
- Good Isn’t Good Enough! 00:03:00
- We Are ALL in the “Helping Field” 00:10:00
- Providing “Concierge” Level Of Service 00:06:00
- The 5 Tenets Of TQM 00:03:00
- How To Boost Customer Satisfaction 00:08:00
- How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
- More Money $$$ – Through Customer Retention 00:05:00
- How Much Is A Customer Worth? $$$ 00:08:00
- Do You Understand Your Customer? 00:07:00
- Dealing With Difficult Customers 00:19:00
- “LEAP” Into Customer Service! 00:18:00
- Exceptional Phone Service 00:17:00
- WHY Customers Buy From YOU! $$$ 00:17:00
- BONUS LECTURE!!! FINAL TIPS!!! 00:07:00
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- Get Your Certificate & Transcript 00:00:00