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This Customer Service course is designed for professionals who want to thrive in their profession. The course covers all the essential skills and knowledge needed to become specialised in this sector.

£10.83 inc. VAT
Course Access

Unlimited Duration

Last Updated

May 27, 2022

Students Enrolled


Course Duration

20 hours

Course Instructor

What you will learn

  • Be flooded with ideas on how to delight customers
  • Stand out from competitors with unique customer experiences
  • Create customers who are loyal for life and sing your praises to friends and family
  • How to take care of yourself while taking care of others
  • Help your team or employees give great service and be creative with new ideas
  • Acquire and immediately implement strategies that will ensure high-quality customer service
  • Enhance their people skills in a way that will truly differentiate them from the competition
  • Handle any complaints they receive
  • Deal with difficult or angry customers
  • How to really listen to customers, not just hear their problems

Is this course for you?

This course is ideal for those who work in or aspire to work in the following professions:
  • Anyone managing a company or team (now or soon) - whether big or small
  • Someone who wants to do Customer Care or management in their future career
  • People looking to grow their sales through customer referrals and repeat business
  • Businesses looking for inspiration on how to delight their customers and stand out from competitors
  • Suitable for product or service related businesses
  • People who need to make strategic decisions about how their customer service levels need to be adjusted
  • Customer service relationship managers
  • People in the front line of customer service
  • Everyone involved in relationship development and client acquisition
  • People starting out in a customer service career will benefit from this course
  • First-time customer service reps should take this course to prepare themselves for their new job

Why Choose Customer Service course?

  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive course with Professional voice-over
  • Developed by qualified professionals
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • Tutor Support


Upon successful completion of this course, an instant e-certificate will be generated free of charge. The digital version of the course transcript is available for £2.99. We can post the printed copy of the certificate and the transcript to your address. A delivery charge of £4.99 (UK) & £12.99 (Outside the UK) is applied to this service.

Industry Expert Instructor

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3.82 3.823076923076923
Online Course Provider

Rated Excellent on Trustpilot

Course Content

    • Introduction 01:00:00
    • Understanding Your Customers 01:00:00
    • The Customer-Focused Organization 01:00:00
    • Creating Customer Service Strategy 01:00:00
    • Implementing a Service Excellence Strategy 01:00:00
    • Advance Training & Development for Effective Customer Service 01:00:00
    • Building Better Teams 01:00:00
    • Concept of Empowerment & Ownership 01:00:00
    • Effective Communication 01:00:00
    • Active Listening 01:00:00
    • Building strong relationship with Customers 01:00:00
    • CRM (Customer Relationship Management) 01:00:00
    • The Right Way to Manage Unprofitable Customers 01:00:00
    • Handling complaints 01:00:00
    • Conflict Resolution 01:00:00
    • Anger Management 01:00:00
    • Stress Management 01:00:00
    • Time Management 01:00:00
    • Telemarketing 01:00:00
    • Importance of Feedback in Customer 01:00:00
    • Get Your Certificate & Transcript 00:00:00

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