5

1

ratings 

Keeping Yourself Safe in Difficult Situations

£15.00
Course Access

Unlimited Duration

Last Updated

October 23, 2021

Students Enrolled

30

Course Duration

2 hours, 47 minutes

Course Instructor
Certification
This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to:
  • Understand the human and financial costs of aggression and violence
  • Recognize the warning signs of impending aggression
  • Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.
No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence. This course will make you better informed and more confident in facing potentially violent situations.

Instructor

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4.97 4.970588235294118
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Course Curriculum

    • Introduction 00:03:00
    • Module Companion E-book 00:05:00
    • Lesson 1.1: What situations produce aggression? 00:04:00
    • Lesson 1.2: Effective Use of Conflict Management Skills 00:06:00
    • Lesson 1.3: Preventing Aggression 00:10:00
    • Lesson 2.1: Situational Signs 00:08:00
    • Lesson 2.2: Recognizing the Warning Signs 00:10:00
    • Lesson 2.3: Recognizing the Warning Signs (cont.) 00:09:00
    • Lesson 3.1: Defusing the Situation I 00:08:00
    • Lesson 3.2: Defusing the Situation II 00:12:00
    • Lesson 3.3: Defusing the Situation III 00:16:00
    • Lesson 4.1: Protecting Yourself I 00:04:00
    • Lesson 4.2: Protecting Yourself II 00:10:00
    • Lesson 4.3: Protecting Yourself III 00:07:00
    • Lesson 5.1: The Role of Adrenaline 00:06:00
    • Lesson 5.2: Dealing with the Aftermath 00:12:00
    • Lesson 5.3: Grief, Crisis and Trauma 00:15:00
    • Lesson 6.1: DOs 00:09:00
    • Lesson 6.2: DON’Ts 00:09:00
    • Lesson 6.3: Challenges and Rewards 00:02:00
    • Conclusion 00:02:00
    • Get Your Certificate & Transcript 00:00:00

Course Reviews

5

5
1 ratings
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  1. Oluwatosin Ayodele OluyemiDecember 3, 2021 at 11:16 am

    Appreciation

    5

    The course have been a better understanding of how to handle aggression professionally.

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