Setup Menus in Admin Panel




Explore to handle aggression and keep yourself safe in difficult situations. Learn to recognise common causes of the attack. Prevent problems from escalating, and deal with the aftermath of aggressive outbursts.

Course Access

Unlimited Duration

CPD Points

Students Enrolled


Course Duration

2 hours, 47 minutes

Course Instructor
This particular course has been developed to help staff and managers across a wide range of organizations and sectors develop their knowledge, skills and confidence. Participants will be helped to:
  • Understand the human and financial costs of aggression and violence
  • Recognize the warning signs of impending aggression
  • Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.
No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.
This course will make you better informed and more confident in facing potentially violent situations.

What you will learn

  • Recognize common causes of aggression
  • Be better prepared for preventing difficult situations escalating into aggression
  • Feel more confident in dealing with situations if or when aggression arises
  • Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst

Is this course for you?

If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.

Why Choose Course?

  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive Text course
  • Developed by qualified professionals
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Tutor Support


Upon successful completion of this course, an instant e-certificate will be generated free of charge. The digital version of the course transcript is available for £2.99. We can post the printed copy to your address. A delivery charge of £4.99 for the UK & £12.99 outside of the UK is applied.


Profile Photo
5 5

Accredited by

Rated Excellent on Trustpilot

14 Days Moneyback Gurantee

Course Central 14 Days Money Back

Course Content

    • Introduction 00:03:00
    • Module Companion E-book 00:05:00
    • Lesson 1.1: What situations produce aggression? 00:04:00
    • Lesson 1.2: Effective Use of Conflict Management Skills 00:06:00
    • Lesson 1.3: Preventing Aggression 00:10:00
    • Lesson 2.1: Situational Signs 00:08:00
    • Lesson 2.2: Recognizing the Warning Signs 00:10:00
    • Lesson 2.3: Recognizing the Warning Signs (cont.) 00:09:00
    • Lesson 3.1: Defusing the Situation I 00:08:00
    • Lesson 3.2: Defusing the Situation II 00:12:00
    • Lesson 3.3: Defusing the Situation III 00:16:00
    • Lesson 4.1: Protecting Yourself I 00:04:00
    • Lesson 4.2: Protecting Yourself II 00:10:00
    • Lesson 4.3: Protecting Yourself III 00:07:00
    • Lesson 5.1: The Role of Adrenaline 00:06:00
    • Lesson 5.2: Dealing with the Aftermath 00:12:00
    • Lesson 5.3: Grief, Crisis and Trauma 00:15:00
    • Lesson 6.1: DOs 00:09:00
    • Lesson 6.2: DON’Ts 00:09:00
    • Lesson 6.3: Challenges and Rewards 00:02:00
    • Conclusion 00:02:00
    • Get Your Certificate & Transcript 00:00:00

Course Reviews


2 ratings
  • 5 stars2
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Alexsander GuimaraesApril 11, 2022 at 6:14 pm

    Good and objective course


    Thank you. It is a very good and objective content.

  2. Oluwatosin Ayodele OluyemiDecember 3, 2021 at 11:16 am



    The course have been a better understanding of how to handle aggression professionally.

© 2024 Course Central | website design & Maintenance by: menulane

Setup Menus in Admin Panel