This Duty of Care course meets the regulations in the United Kingdom & recognised internationally.
Approved by CPD
The duty of care is a legal requirement for health and social care professionals and organisations. The training course guides best practices for meeting the needs of service users, handling complaints, and responding to concerns. Completing the course ensures employees understand their legal obligations and the importance of maintaining a healthy work environment.
The Duty of Care course provides employers, managers, and health and social care employees with an understanding of workplace duty of care best practices. It covers the implications of duty of care, how it affects your work, and managers’ legal and ethical responsibilities to ensure employees’ health, safety, and well-being. It also explains managers’ standard duty of care dilemmas, like resolving conflicts and managing employees with complex needs.
The course provides practical examples of duty-of-care situations and outlines how to respond to complaints. It includes using conflict resolution and problem-solving techniques to address issues. It demonstrates using appropriate channels and procedures for reporting and investigating incidents and complaints while maintaining confidentiality, impartiality, and fairness in all employee interactions.
Participants will have the necessary skills and knowledge to apply a person-centred approach. It promotes all staff members’ well-being, health, and safety and deals with the duty of care dilemmas promptly and professionally.
The CPD certification service helps organisations to formalise their expertise into a structured and recognised approach in learning. This conforms the course content is alilgned to the universally accepted Continuing Professional Development (CPD) guidelines.
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Understand the main implications of duty of care in the workplace, including:
The legal and ethical responsibilities of managers to ensure the health, safety and well-being of employees
The impact of duty of care on decision-making, risk assessment and incident reporting
The role of policies, procedures and training in promoting a duty of care culture
Identify some standard duty of care dilemmas that managers face, such as:
Balancing duty of care with the needs of the business, customers and other stakeholders
Resolving conflicts between employees or between employees and management
Managing employees with mental health, addiction or different complex needs
Apply a person-centred approach when managing teams and individuals, including:
Understanding the unique needs, strengths and preferences of each employee
Communicating effectively, empathetically and respectfully with all team members
Supporting employee development, engagement and well-being through coaching, feedback and recognition
Resolve workplace dilemmas and deal with complaints promptly and professionally by:
Applying conflict resolution and problem-solving techniques to address issues
Using appropriate channels and procedures for reporting and investigating incidents and complaints
Maintaining confidentiality, impartiality and fairness in all interactions with employees
Promote the well-being, health and safety of all staff members by:
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Identifying and managing workplace hazards and risks.
This course is suitable for those who work in the Health and Social Care sector, including but not limited to:
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Nursing professionals
Counsellors & Psychologists
Healthcare Assistants
Support Workers
Social Care Workers
Adult Nursing
Adult Support Workers
Youth Workers
Mental Health Care Assistants
Social Care Assessors
Doctors
Ambulance services
Clinical and non-clinical workers
Councils
Carers
Care assistants
Activity leaders
Passenger transport services
Volunteers
Owners, managers, and employers of healthcare firms
Those responsible for maintaining a healthy working environment
Individuals who want to learn more about the legal requirements of the duty of care
New staff members in Healthcare Support WorkerÂ
Adult Social Care Worker rolesÂ
Staff providing direct care
Staff moving into new roles
NHS nursing
AHP and care staff
Agency care workersÂ
Healthcare assistantsÂ
Support workers
Care assistantsÂ
Community services
Over six modules, this course will give an overview of how health and social care workers are encouraged to think about their responsibilities.
Module 1:The Course Structure
This module will be guided through the key topics discussed in each module.
Module 2: The Implications of Duty of Care
This module will guide the implications of duty of care in the workplace and the legal obligations of managers and employers.
Module 3: How Duty of Care Affects Your Work
This module will explore how having duty of care responsibilities affects the work role.
Module 4: Duty of Care Dilemmas
This module will explain some standard duty of care dilemmas in the workplace and how to overcome them.
Module 5: Resolving Dilemmas: Support and Advice
This module will demonstrate how to resolve dilemmas regarding the duty of care, looking at critical techniques for providing support and advice.
Module 6: How to Respond to Complaints
This module will gain the fundamental skills to handle complaints effectively and professionally.
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At the end of the course there is a multiple-choice exam. The required pass mark for all modules is 70%. It is essential to achieve the requried pass mark to issue a certificate.
Retake information :
You will be given 3 attempts at each module. If a module is failed on the third attempt,
it will become locked and you need to contact us for the module to be
unlocked again. You are only permitted up to 3 extra attempts per
course.
You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.
Course Duration:
50 minutes (Note: This is based on the amount of video content shown and is rounded off.
It does not account in any way for loading time or thinking time on the questions).
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This entirely online course can be accessed from any device with the following system specifications:
   • Browser: Up to date web browser
   • Video: Up to date video drivers
   • Memory: 1Gb+ RAM
   • Download Speed: Broadband (3Mb+)
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An approved course is a skills based course which has been checked over and approved by an independent awarding body. Approved courses are not regulated so do not result in a qualification. However, the Certificate of Completion and Transcript for the course showing the awarding body’s logo confirms that you have the best knowledge and skill for the job role.
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There are no prerequisites for this course. However, it is advised have at least Level 1 understanding for a Level 2 course and a Level 2 understanding for a Level 3 course. This helps to contextualise the content delivered through the course and ensure effective learning.
Having a minimum literacy, numeracy, English as the course content in mainly in Enfglish.
A basic understanding of how to use a website through your device to access, attend and complete assessments will benefit the user.
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CPD is your Continuous Professional Development, an investment you make in yourself. It helps to keep your skills and knowledge up to date to prepare yourself for the greater responsibilities you want. We have a range of CPD courses for you to complete online.
Once you achive 70% pass mark for all modules you’ll be able to see your digital certificate straightaway. We can email you the digital certificate within 24 hours. It is essential to achieve the requried pass mark to issue a certificate.
You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.
We also have option for you to order printed course certificate to be delivered by post to your work or home address. Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.
You can always buy this course for your team members. Please let us know about your business training needs. You also gift this course to your family and friends. Just let us know after successful purchase of the course.
This course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge supporting your current skillset.
Please note: if your company pays by invoice, we can only issue certificates after your order has been fully paid.
Step 4: Support
Our friendly Learner support team is happy to help at any stage of your
course. Call us on 0203 488 1760 (Mon - Fri: 10 pm - 4 pm | Excluding Bank Holidays) or contact
[email protected]. Alternatively, have a look into our support page for useful information and guidance to complete your course.
To train more than two members of your team, try our Business Training Options. Contact us for bespoke bulk pricing.