Duty of Care - for Health and Social Care ​

Duty of Care

Rated by learners

This Duty of Care course meets the regulations in the United Kingdom & recognised internationally.

Approved by CPD

The duty of care is a legal requirement for health and social care professionals and organisations. The training course guides best practices for meeting the needs of service users, handling complaints, and responding to concerns. Completing the course ensures employees understand their legal obligations and the importance of maintaining a healthy work environment.

The Duty of Care course provides employers, managers, and health and social care employees with an understanding of workplace duty of care best practices. It covers the implications of duty of care, how it affects your work, and managers’ legal and ethical responsibilities to ensure employees’ health, safety, and well-being. It also explains managers’ standard duty of care dilemmas, like resolving conflicts and managing employees with complex needs.

The course provides practical examples of duty-of-care situations and outlines how to respond to complaints. It includes using conflict resolution and problem-solving techniques to address issues. It demonstrates using appropriate channels and procedures for reporting and investigating incidents and complaints while maintaining confidentiality, impartiality, and fairness in all employee interactions.

Participants will have the necessary skills and knowledge to apply a person-centred approach. It promotes all staff members’ well-being, health, and safety and deals with the duty of care dilemmas promptly and professionally.



This Duty of Care online course is approved by:

 CPD certification service :

The CPD certification service helps organisations to formalise their expertise into a structured and recognised approach in learning. This conforms the course content is alilgned to the universally accepted Continuing Professional Development (CPD) guidelines.


Understand the main implications of duty of care in the workplace, including:

  • The legal and ethical responsibilities of managers to ensure the health, safety and well-being of employees

  • The impact of duty of care on decision-making, risk assessment and incident reporting

  • The role of policies, procedures and training in promoting a duty of care culture


Identify some standard duty of care dilemmas that managers face, such as:

  • Balancing duty of care with the needs of the business, customers and other stakeholders

  • Resolving conflicts between employees or between employees and management

  • Managing employees with mental health, addiction or different complex needs


Apply a person-centred approach when managing teams and individuals, including:

  • Understanding the unique needs, strengths and preferences of each employee

  • Communicating effectively, empathetically and respectfully with all team members

  • Supporting employee development, engagement and well-being through coaching, feedback and recognition

  • Resolve workplace dilemmas and deal with complaints promptly and professionally by:

  • Applying conflict resolution and problem-solving techniques to address issues

  • Using appropriate channels and procedures for reporting and investigating incidents and complaints

  • Maintaining confidentiality, impartiality and fairness in all interactions with employees


Promote the well-being, health and safety of all staff members by:


  • Identifying and managing workplace hazards and risks.

This course is suitable for those who work in the Health and Social Care sector, including but not limited to:


  • Nursing professionals

  • Counsellors & Psychologists

  • Healthcare Assistants

  • Support Workers

  • Social Care Workers

  • Adult Nursing

  • Adult Support Workers

  • Youth Workers

  • Mental Health Care Assistants

  • Social Care Assessors

  • Doctors

  • Ambulance services

  • Clinical and non-clinical workers

  • Councils

  • Carers

  • Care assistants

  • Activity leaders

  • Passenger transport services

  • Volunteers

  • Owners, managers, and employers of healthcare firms

  • Those responsible for maintaining a healthy working environment

  • Individuals who want to learn more about the legal requirements of the duty of care

  • New staff members in Healthcare Support Worker 

  • Adult Social Care Worker roles 

  • Staff providing direct care

  • Staff moving into new roles

  • NHS nursing

  • AHP and care staff

  • Agency care workers 

  • Healthcare assistants 

  • Support workers

  • Care assistants 

  • Community services

Over six modules, this course will give an overview of how health and social care workers are encouraged to think about their responsibilities.

Module 1:The Course Structure

This module will be guided through the key topics discussed in each module.

Module 2: The Implications of Duty of Care

This module will guide the implications of duty of care in the workplace and the legal obligations of managers and employers.

Module 3: How Duty of Care Affects Your Work

This module will explore how having duty of care responsibilities affects the work role.

Module 4: Duty of Care Dilemmas

This module will explain some standard duty of care dilemmas in the workplace and how to overcome them.

Module 5: Resolving Dilemmas: Support and Advice

This module will demonstrate how to resolve dilemmas regarding the duty of care, looking at critical techniques for providing support and advice.

Module 6: How to Respond to Complaints

This module will gain the fundamental skills to handle complaints effectively and professionally.


At the end of the course there is a multiple-choice exam. The required pass mark for all modules is 70%. It is essential to achieve the requried pass mark to issue a certificate.

Retake information :

You will be given 3 attempts at each module. If a module is failed on the third attempt,
it will become locked and you need to contact us for the module to be
unlocked again. You are only permitted up to 3 extra attempts per

You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

Course Duration:

50 minutes (Note: This is based on the amount of video content shown and is rounded off.

It does not account in any way for loading time or thinking time on the questions).

After successful completion ofthe course the learner will achieve a Certification of Completion from Course Central and Achievement Certificate.
Your can order printed course certificate to be delivered by post.  Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.


This entirely online course can be accessed from any device with the following system specifications:

    Browser: Up to date web browser
    • Video: Up to date video drivers

    • Memory: 1Gb+ RAM

    • Download Speed: Broadband (3Mb+)


Try before you buy

You can always check the first module of our course for free

Course FAQ

An approved course is a skills based course which has been checked over and approved by an independent awarding body. Approved courses are not regulated so do not result in a qualification. However, the Certificate of Completion and Transcript for the course showing the awarding body’s logo  confirms that you have the best knowledge and skill for the job role.


There are no prerequisites for this course. However, it is advised have at least Level 1 understanding for a Level 2 course  and  a Level 2 understanding for a Level 3 course. This helps to contextualise the content delivered through the course and ensure effective learning.

Having a minimum literacy, numeracy, English  as the course content in mainly in Enfglish.

A basic understanding of how to use a website through your device to access, attend and complete assessments will benefit the user.


Your course will be assigned to you within 24 hours upon successful completion of your purchase.

CPD is your Continuous Professional Development, an investment you make in yourself. It helps to keep your skills and knowledge up to date to prepare yourself for the greater responsibilities you want. We have a range of CPD courses for you to complete online.

Once you achive 70% pass mark for all modules you’ll be able to see your digital certificate straightaway. We can email you the digital certificate within 24 hours. It is essential to achieve the requried pass mark to issue a certificate.

You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

We also have option for you to order printed course certificate to be delivered by post to your work or home address.  Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.

You can always buy this course for your team members. Please let us know about your business training needs. You also gift this course to your family and friends. Just let us know after successful purchase of the course.

This course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge supporting your current skillset.

How this course works?

Step 1: Purchase and payment
Choose all necessary courses and follow our checkout process to pay using your Debit or Credit card.

Step 2: Course Access

Upon successful payment, please look for an email from [email protected] for your course access detail. For single-course purchases, you'll have unique access details. When you purchase more courses, they will be added to your account.
If you purchase multiple courses for your team, all the access details will be emailed to the team members.

Step 3: Certificate

Once you complete your course, you'll receive a PDF certificate instantly. However, you can order the printed certificate, and we will send a hard copy of your certificate to your UK postal address. This might take 5-7 working days, although we will try to deliver it as soon as possible.

Please note: if your company pays by invoice, we can only issue certificates after your order has been fully paid.

Step 4: Support

Our friendly Learner support team is happy to help at any stage of your course. Call us on 0203 488 1760 (Mon - Fri: 10 pm - 4 pm | Excluding Bank Holidays) or contact [email protected]. Alternatively, have a look into our support page for useful information and guidance to complete your course.

What others say about this course:

Samantha Briggs
Samantha BriggsMakes me feel more confident
Read More
Love that I can log in and out when I want to complete the course and can go back to re learn when and if needed. Course central makes me feel relaxed and at eased and gives me more confidence in knowing I can learn at my own pace. Highly recommended course central and can't wait to choose what course to do next.
A.Good quality trainings
Read More
Good quality trainings are available. Ideal if you want to learn something new for a reasonable price.