Duty of Care

The Duty of Care course provides employers, managers, and health and social care employees with an understanding of workplace duty of care best practices. It covers the implications of duty of care, how it affects your work, and managers’ legal and ethical responsibilities to ensure employees’ health, safety, and well-being. It also explains managers’ standard duty of care dilemmas, like resolving conflicts and managing employees with complex needs.

The course provides practical examples of duty-of-care situations and outlines how to respond to complaints. It includes using conflict resolution and problem-solving techniques to address issues. It demonstrates using appropriate channels and procedures for reporting and investigating incidents and complaints while maintaining confidentiality, impartiality, and fairness in all employee interactions.

Participants will have the necessary skills and knowledge to apply a person-centred approach. It promotes all staff members’ well-being, health, and safety and deals with the duty of care dilemmas promptly and professionally.

This Duty of Care online course is approved by:

 CPD certification service :

The CPD certification service helps organisations to formalise their expertise into a structured and recognised approach in learning. This conforms the course content is alilgned to the universally accepted Continuing Professional Development (CPD) guidelines.

Understand the main implications of duty of care in the workplace, including:

• The legal and ethical responsibilities of managers to ensure the health, safety and well-being of employees

• The impact of duty of care on decision-making, risk assessment and incident reporting

• The role of policies, procedures and training in promoting a duty of care culture

Identify some standard duty of care dilemmas that managers face, such as:

• Balancing duty of care with the needs of the business, customers and other stakeholders

• Resolving conflicts between employees or between employees and management

• Managing employees with mental health, addiction or different complex needs

Apply a person-centred approach when managing teams and individuals, including:

• Understanding the unique needs, strengths and preferences of each employee

• Communicating effectively, empathetically and respectfully with all team members

• Supporting employee development, engagement and well-being through coaching, feedback and recognition

• Resolve workplace dilemmas and deal with complaints promptly and professionally by:

• Applying conflict resolution and problem-solving techniques to address issues

• Using appropriate channels and procedures for reporting and investigating incidents and complaints

• Maintaining confidentiality, impartiality and fairness in all interactions with employees

Promote the well-being, health and safety of all staff members by:

• Identifying and managing workplace hazards and risks.

This course is suitable for those who work in the Health and Social Care sector, including but not limited to:

• Nursing professionals

• Counsellors & Psychologists

• Healthcare Assistants

• Support Workers

• Social Care Workers

• Adult Nursing

• Adult Support Workers

• Youth Workers

• Mental Health Care Assistants

• Social Care Assessors

• Doctors

• Ambulance services

• Clinical and non-clinical workers

• Councils

• Carers

• Care assistants

• Activity leaders

• Passenger transport services

• Volunteers

• Owners, managers, and employers of healthcare firms

• Those responsible for maintaining a healthy working environment

• Individuals who want to learn more about the legal requirements of the duty of care

• New staff members in Healthcare Support Worker 

• Adult Social Care Worker roles 

• Staff providing direct care

• Staff moving into new roles

• NHS nursing

• AHP and care staff

• Agency care workers 

• Healthcare assistants 

• Support workers

• Care assistants 

• Community services

Over six modules, this course will give an overview of how health and social care workers are encouraged to think about their responsibilities.

Module 1:The Course Structure

This module will be guided through the key topics discussed in each module.

Module 2: The Implications of Duty of Care

This module will guide the implications of duty of care in the workplace and the legal obligations of managers and employers.

Module 3: How Duty of Care Affects Your Work

This module will explore how having duty of care responsibilities affects the work role.

Module 4: Duty of Care Dilemmas

This module will explain some standard duty of care dilemmas in the workplace and how to overcome them.

Module 5: Resolving Dilemmas: Support and Advice

This module will demonstrate how to resolve dilemmas regarding the duty of care, looking at critical techniques for providing support and advice.

Module 6: How to Respond to Complaints

This module will gain the fundamental skills to handle complaints effectively and professionally.

It does not account in any way for loading time or thinking time on the questions).

This entirely online course can be accessed from any device with the following system specifications:

    • Browser: Up to date web browser
    • Video: Up to date video drivers
    • Memory: 1Gb+ RAM
    • Download Speed: Broadband (3Mb+)