Understanding your Role in Care

The Understanding, Your Role in Care course is aimed at those who work in health and social care, providing an overview of the sector, including its goals, objectives, and responsibilities. Social care involves providing social work, personal care, protection, or social support services to vulnerable individuals in need, such as children or adults with disabilities or those experiencing poverty.

The course explains the importance of choosing a health and social care career and the difference it can make in people’s lives. It emphasises the need to work professionally, understand the job’s duties, responsibilities, and boundaries, and provide quality care. The course covers essential topics such as job descriptions, person-centred care, understanding the code of practices, and government legislation. It also touches on conflict resolution and partnership to achieve the best outcomes for service users. 

By the end of the course, you will have a broad understanding of the working relationships in social care and the practical skills needed to work effectively in a team environment.

This Understanding your Role in Care online course is approved by:

 CPD certification service :

The CPD certification service helps organisations to formalise their expertise into a structured and recognised approach in learning. This conforms the course content is alilgned to the universally accepted Continuing Professional Development (CPD) guidelines.

By the end of this online training course, you will be able to:

– Understand the concept of social care and its importance in healthcare

– Recognise the significance of building positive relationships with patients and colleagues

– Comprehend the importance of working in partnership with other healthcare providers

– Demonstrate an understanding of agreed ways of working in social care

– Keep up-to-date with social care sector developments

– Explain their role, responsibilities, and limitations in the workplace

– Understand the codes of conduct and legislation related to their role

– Manage and resolve conflicts that may arise in the workplace

– Identify the different types of roles in the social care sector

 This Understanding Your Role in Care online training course is ideal for the following:

This online training course is suitable for individuals working in the health and social care sector, including but not limited to:

• Healthcare Assistants

• Support Workers

• Social Care Workers (Councils, Carers, and Care assistants)

• Adult Nursing Professionals

• Adult Support Workers

• Mental Health Care Assistants

• Social Care Assessors

• Shared Lives Carers

• Personal Assistants

• Health Care workers (Nurses, Doctors, Ambulance services, clinical and non-clinical workers)

• Youth workers (Activity leaders, passenger transport services, and volunteers)

• The training is also appropriate for anyone who wants to learn more about the role of healthcare providers, whether to support a family member or friend or for personal development purposes.

Module 1. The course structure 

This module provides an overview of the course structure. This module introduces the topics covered throughout the training and outlines the learning objectives. It explains the course’s organisation and the expected time commitment.

Module 2. Understanding social care 

This module explains social care. It refers to the support and assistance provided to individuals who need help with everyday tasks due to illness, disability, or old age. It can include personal care, household tasks, and emotional support. Social care aims to help people live independently and improve their quality of life.

Module 3. Relationships

This module shows relationships in social care. It’s essential for providing practical support to individuals. Positive relationships between carers and those receiving care can improve the quality of care provided, promote independence, and boost emotional well-being. Good communication, respect, and empathy are vital to building strong relationships in social care.

Module 4. Agreed ways of working 

This module looks at agreed ways of working are social care providers’ policies and procedures to ensure consistent and safe care delivery. They provide a clear framework for managing situations, communicating with service users, and ensuring their safety and well-being. Adhering to agreed ways of working can help maintain high standards of care and promote accountability and professionalism.

Module 5. Keeping up-to-date 

Keeping up-to-date is crucial for social care workers to maintain their skills and knowledge. It ensures their practice is up-to-date with current regulations and guidelines and provides high-quality care. It involves ongoing learning and development through training, supervision, and feedback, and staying up-to-date with changes in policies, procedures, and best practices. Continuous learning is critical to providing adequate care and promoting personal and professional growth.

Module 6. Working in partnership 

Working in partnership involves collaborating with others to provide service users with the best possible care and support. This can include working with healthcare professionals, social workers, and family members. Effective partnership working requires good communication, mutual respect, and shared goals. It can enhance the quality of care provided and improve service user outcomes.

Module 7. Resolving conflicts

Resolving conflicts is a crucial skill for social care workers. It involves identifying and addressing conflicts between service users, colleagues, or family members. Effective conflict resolution requires good communication, active listening, and empathy. It can help prevent misunderstandings and improve working relationships, leading to better outcomes for service users.

It does not account in any way for loading time or thinking time on the questions).

This entirely online course can be accessed from any device with the following system specifications:

    • Browser: Up to date web browser
    • Video: Up to date video drivers
    • Memory: 1Gb+ RAM
    • Download Speed: Broadband (3Mb+)