Understanding your Role in Care Course

Understanding your Role in Care

Rated by learners

This Understanding your Role in Care course meets the regulations for health and social care in the United Kingdom & recognised internationally.

Approved by CPD

This social care course provides a broad understanding of the roles, policies, and procedures involved in providing care. It covers topics such as conflict resolution, staying up-to-date, and the responsibilities of a social care worker, including different working relationships and agreed ways of working in the sector.


The Understanding, Your Role in Care course is aimed at those who work in health and social care, providing an overview of the sector, including its goals, objectives, and responsibilities. Social care involves providing social work, personal care, protection, or social support services to vulnerable individuals in need, such as children or adults with disabilities or those experiencing poverty.

The course explains the importance of choosing a health and social care career and the difference it can make in people’s lives. It emphasises the need to work professionally, understand the job’s duties, responsibilities, and boundaries, and provide quality care. The course covers essential topics such as job descriptions, person-centred care, understanding the code of practices, and government legislation. It also touches on conflict resolution and partnership to achieve the best outcomes for service users. 

By the end of the course, you will have a broad understanding of the working relationships in social care and the practical skills needed to work effectively in a team environment.



This Understanding your Role in Care online course is approved by:

 CPD certification service :

The CPD certification service helps organisations to formalise their expertise into a structured and recognised approach in learning. This conforms the course content is alilgned to the universally accepted Continuing Professional Development (CPD) guidelines.


By the end of this online training course, you will be able to:

– Understand the concept of social care and its importance in healthcare

– Recognise the significance of building positive relationships with patients and colleagues

– Comprehend the importance of working in partnership with other healthcare providers

– Demonstrate an understanding of agreed ways of working in social care

– Keep up-to-date with social care sector developments

– Explain their role, responsibilities, and limitations in the workplace

– Understand the codes of conduct and legislation related to their role

– Manage and resolve conflicts that may arise in the workplace

– Identify the different types of roles in the social care sector


 This Understanding Your Role in Care online training course is ideal for the following:


This online training course is suitable for individuals working in the health and social care sector, including but not limited to:


  • Healthcare Assistants

  • Support Workers

  • Social Care Workers (Councils, Carers, and Care assistants)

  • Adult Nursing Professionals

  • Adult Support Workers

  • Mental Health Care Assistants

  • Social Care Assessors

  • Shared Lives Carers

  • Personal Assistants

  • Health Care workers (Nurses, Doctors, Ambulance services, clinical and non-clinical workers)

  • Youth workers (Activity leaders, passenger transport services, and volunteers)

  • The training is also appropriate for anyone who wants to learn more about the role of healthcare providers, whether to support a family member or friend or for personal development purposes.


Module 1. The course structure 

This module provides an overview of the course structure. This module introduces the topics covered throughout the training and outlines the learning objectives. It explains the course’s organisation and the expected time commitment.

Module 2. Understanding social care 

This module explains social care. It refers to the support and assistance provided to individuals who need help with everyday tasks due to illness, disability, or old age. It can include personal care, household tasks, and emotional support. Social care aims to help people live independently and improve their quality of life.

Module 3. Relationships

This module shows relationships in social care. It’s essential for providing practical support to individuals. Positive relationships between carers and those receiving care can improve the quality of care provided, promote independence, and boost emotional well-being. Good communication, respect, and empathy are vital to building strong relationships in social care.

Module 4. Agreed ways of working 

This module looks at agreed ways of working are social care providers’ policies and procedures to ensure consistent and safe care delivery. They provide a clear framework for managing situations, communicating with service users, and ensuring their safety and well-being. Adhering to agreed ways of working can help maintain high standards of care and promote accountability and professionalism.

Module 5. Keeping up-to-date 

Keeping up-to-date is crucial for social care workers to maintain their skills and knowledge. It ensures their practice is up-to-date with current regulations and guidelines and provides high-quality care. It involves ongoing learning and development through training, supervision, and feedback, and staying up-to-date with changes in policies, procedures, and best practices. Continuous learning is critical to providing adequate care and promoting personal and professional growth.

Module 6. Working in partnership 

Working in partnership involves collaborating with others to provide service users with the best possible care and support. This can include working with healthcare professionals, social workers, and family members. Effective partnership working requires good communication, mutual respect, and shared goals. It can enhance the quality of care provided and improve service user outcomes.

Module 7. Resolving conflicts

Resolving conflicts is a crucial skill for social care workers. It involves identifying and addressing conflicts between service users, colleagues, or family members. Effective conflict resolution requires good communication, active listening, and empathy. It can help prevent misunderstandings and improve working relationships, leading to better outcomes for service users.



At the end of the course there is a multiple-choice exam. The required pass mark for all modules is 70%. It is essential to achieve the requried pass mark to issue a certificate.

Retake information :

You will be given 3 attempts at each module. If a module is failed on the third attempt,
it will become locked and you need to contact us for the module to be
unlocked again. You are only permitted up to 3 extra attempts per

You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

Course Duration:

40 minutes (Note: This is based on the amount of video content shown and is rounded off.

It does not account in any way for loading time or thinking time on the questions).

After successful completion ofthe course the learner will achieve a Certification of Completion from Course Central and Achievement Certificate.
Your can order printed course certificate to be delivered by post.  Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.


This entirely online course can be accessed from any device with the following system specifications:

    Browser: Up to date web browser
    • Video: Up to date video drivers

    • Memory: 1Gb+ RAM

    • Download Speed: Broadband (3Mb+)


Try before you buy

You can always check the first module of our course for free

Course FAQ

An approved course is a skills based course which has been checked over and approved by an independent awarding body. Approved courses are not regulated so do not result in a qualification. However, the Certificate of Completion and Transcript for the course showing the awarding body’s logo  confirms that you have the best knowledge and skill for the job role.


There are no prerequisites for this course. However, it is advised have at least Level 1 understanding for a Level 2 course  and  a Level 2 understanding for a Level 3 course. This helps to contextualise the content delivered through the course and ensure effective learning.

Having a minimum literacy, numeracy, English  as the course content in mainly in Enfglish.

A basic understanding of how to use a website through your device to access, attend and complete assessments will benefit the user.


Your course will be assigned to you within 24 hours upon successful completion of your purchase.

CPD is your Continuous Professional Development, an investment you make in yourself. It helps to keep your skills and knowledge up to date to prepare yourself for the greater responsibilities you want. We have a range of CPD courses for you to complete online.

Once you achive 70% pass mark for all modules you’ll be able to see your digital certificate straightaway. We can email you the digital certificate within 24 hours. It is essential to achieve the requried pass mark to issue a certificate.

You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

We also have option for you to order printed course certificate to be delivered by post to your work or home address.  Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.

You can always buy this course for your team members. Please let us know about your business training needs. You also gift this course to your family and friends. Just let us know after successful purchase of the course.

This course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge supporting your current skillset.

How this course works?

Step 1: Purchase and payment
Choose all necessary courses and follow our checkout process to pay using your Debit or Credit card.

Step 2: Course Access

Upon successful payment, please look for an email from [email protected] for your course access detail. For single-course purchases, you'll have unique access details. When you purchase more courses, they will be added to your account.
If you purchase multiple courses for your team, all the access details will be emailed to the team members.

Step 3: Certificate

Once you complete your course, you'll receive a PDF certificate instantly. However, you can order the printed certificate, and we will send a hard copy of your certificate to your UK postal address. This might take 5-7 working days, although we will try to deliver it as soon as possible.

Please note: if your company pays by invoice, we can only issue certificates after your order has been fully paid.

Step 4: Support

Our friendly Learner support team is happy to help at any stage of your course. Call us on 0203 488 1760 (Mon - Fri: 10 pm - 4 pm | Excluding Bank Holidays) or contact [email protected]. Alternatively, have a look into our support page for useful information and guidance to complete your course.

What others say about this course:

Samantha Briggs
Samantha BriggsMakes me feel more confident
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Love that I can log in and out when I want to complete the course and can go back to re learn when and if needed. Course central makes me feel relaxed and at eased and gives me more confidence in knowing I can learn at my own pace. Highly recommended course central and can't wait to choose what course to do next.
A.Good quality trainings
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Good quality trainings are available. Ideal if you want to learn something new for a reasonable price.