Principle of Communication online course

Principles of Communication

Rated by learners

This Principles of Communication course meets the regulations of the Social Services and Well-being Act 2014 in the United Kingdom.

Approved by CPD

Effective communication is vital in the adult and social care sectors. The Principles of Communication Course equips business professionals and others with essential communication techniques to enhance workplace relationships and personal connections. Discover diverse communication methods, explore to identify and minimise barriers, ensure understanding, and seek assistance for communication challenges. Sharpen your communication skills and thrive in both personal and professional settings.

Communicating is essential to develop your understanding of a service user’s needs. The Principles of Communication course can equip professionals in the adult social care sector with the essential skills. Effective communication is crucial for understanding and providing appropriate support. This course covers different ways of communication, like verbal and non-verbal, formal and informal, including written and oral.

The course guides identifying communication barriers. It includes language, cultural differences, hearing or visual and cognitive impairments, and reducing them. It guides checking to understand, ensuring the service user understands the information conveyed and can respond.

Confidentiality is an essential aspect of communication. The course emphasises its importance when exchanging information with service users and colleagues. It provides information on to get help with communication issues, like seeking help from interpreters or translators and working with speech and language therapists.

Foster your positive relationships and provides high-quality care through our Principles of Communication course. Completing this CPD-certified course shows potential employers that you’re always learning and improving, making you a great candidate for jobs in the adult care sector.



This Principles of Communication online course is approved by:


 CPD certification service :

The CPD certification service helps organisations to formalise their expertise into a structured and recognised approach in learning. This conforms the course content is alilgned to the universally accepted Continuing Professional Development (CPD) guidelines.

  • Communicate effectively in a business and non-business environment

  • Identify communication barriers when working in an adult care environment

  • Identify the different forms of communication and ways of communicating

  • Minimise communication barriers in an adult care environment

  • Apply the techniques learned in this course to enhance their conversational skills

  • Strengthen working and personal relationships through assertive communication

  • Speak with clarity, confidence and eloquence in group discussions

  • Check for understanding and ensure the person you are communicating with understands what you’re saying

  • Resolve communication issues

  • Maintain confidentiality when exchanging information with service users and colleagues.



This Principles of Communication course is ideal for:

  • Sales Managers

  • HR Assistants

  • Business Owners & Entrepreneurs

  • Public Speakers

  • Employers

  • Managers

  • Supervisors

  • Anyone in a leadership role who wishes to improve their practical communication skills.

  • Anyone who uses abrasive wheels or employs people who use them as part of their work.

  • People wish to develop knowledge and understanding of using wheels correctly and safely.

  • People new to their leadership role.

  • Established managers that want to enhance their skills.

  • Anyone who wants to improve their communication skills.



 Module 1: Reasons People Communicate

This module examines the many reasons people communicate, exploring communication in various settings.

Module 2: Ways of Communicating

This module will explore how people communicate and the different types of communication.

 Module 3: Identifying Communication Barriers

This module explains the barriers to effective communication, with some case study examples.

 Module 4: Reducing Communication Barriers

This module shows some strategies for overcoming the barriers to effective communication in the workplace and beyond.

 Module 5: Checking Understanding

This module explains essential communication skills to strengthen relationships inside and outside the workplace.

 Module 6: Getting Help With Communication Issues

This module will master crucial communication techniques to enhance communication with others and develop confidence when communicating in various settings.

 Module 7: Confidentiality

This module explains why confidentiality is vital in home and workplace communication.



At the end of the course there is a multiple-choice exam. The required pass mark for all modules is 70%. It is essential to achieve the requried pass mark to issue a certificate.

Retake information :

You will be given 3 attempts at each module. If a module is failed on the third attempt,
it will become locked and you need to contact us for the module to be
unlocked again. You are only permitted up to 3 extra attempts per

You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

Course Duration:

75 minutes (Note: This is based on the amount of video content shown and is rounded off.

It does not account in any way for loading time or thinking time on the questions).

After successful completion ofthe course the learner will achieve a Certification of Completion from Course Central and Achievement Certificate.
Your can order printed course certificate to be delivered by post.  Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.


This entirely online course can be accessed from any device with the following system specifications:

    Browser: Up to date web browser
    • Video: Up to date video drivers

    • Memory: 1Gb+ RAM

    • Download Speed: Broadband (3Mb+)


Try before you buy

You can always check the first module of our course for free

Course FAQ

An approved course is a skills based course which has been checked over and approved by an independent awarding body. Approved courses are not regulated so do not result in a qualification. However, the Certificate of Completion and Transcript for the course showing the awarding body’s logo  confirms that you have the best knowledge and skill for the job role.


There are no prerequisites for this course. However, it is advised have at least Level 1 understanding for a Level 2 course  and  a Level 2 understanding for a Level 3 course. This helps to contextualise the content delivered through the course and ensure effective learning.

Having a minimum literacy, numeracy, English  as the course content in mainly in Enfglish.

A basic understanding of how to use a website through your device to access, attend and complete assessments will benefit the user.


Your course will be assigned to you within 24 hours upon successful completion of your purchase.

CPD is your Continuous Professional Development, an investment you make in yourself. It helps to keep your skills and knowledge up to date to prepare yourself for the greater responsibilities you want. We have a range of CPD courses for you to complete online.

Once you achive 70% pass mark for all modules you’ll be able to see your digital certificate straightaway. We can email you the digital certificate within 24 hours. It is essential to achieve the requried pass mark to issue a certificate.

You can take the exam up to 3 times, and if not successful, should repay the course fee and start again.

We also have option for you to order printed course certificate to be delivered by post to your work or home address.  Once successfully the order is placed you can expect the certificates to arrive within 5-7 working days in UK and Europe. For rest of the world it can take upto 12 working days.

You can always buy this course for your team members. Please let us know about your business training needs. You also gift this course to your family and friends. Just let us know after successful purchase of the course.

This course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge supporting your current skillset.

How this course works?

Step 1: Purchase and payment
Choose all necessary courses and follow our checkout process to pay using your Debit or Credit card.

Step 2: Course Access

Upon successful payment, please look for an email from [email protected] for your course access detail. For single-course purchases, you'll have unique access details. When you purchase more courses, they will be added to your account.
If you purchase multiple courses for your team, all the access details will be emailed to the team members.

Step 3: Certificate

Once you complete your course, you'll receive a PDF certificate instantly. However, you can order the printed certificate, and we will send a hard copy of your certificate to your UK postal address. This might take 5-7 working days, although we will try to deliver it as soon as possible.

Please note: if your company pays by invoice, we can only issue certificates after your order has been fully paid.

Step 4: Support

Our friendly Learner support team is happy to help at any stage of your course. Call us on 0203 488 1760 (Mon - Fri: 10 pm - 4 pm | Excluding Bank Holidays) or contact [email protected]. Alternatively, have a look into our support page for useful information and guidance to complete your course.

What others say about this course:

Samantha Briggs
Samantha BriggsMakes me feel more confident
Read More
Love that I can log in and out when I want to complete the course and can go back to re learn when and if needed. Course central makes me feel relaxed and at eased and gives me more confidence in knowing I can learn at my own pace. Highly recommended course central and can't wait to choose what course to do next.
A.Good quality trainings
Read More
Good quality trainings are available. Ideal if you want to learn something new for a reasonable price.