Principles of Communication

Communicating is essential to develop your understanding of a service user’s needs. The Principles of Communication course can equip professionals in the adult social care sector with the essential skills. Effective communication is crucial for understanding and providing appropriate support. This course covers different ways of communication, like verbal and non-verbal, formal and informal, including written and oral.

The course guides identifying communication barriers. It includes language, cultural differences, hearing or visual and cognitive impairments, and reducing them. It guides checking to understand, ensuring the service user understands the information conveyed and can respond.

Confidentiality is an essential aspect of communication. The course emphasises its importance when exchanging information with service users and colleagues. It provides information on to get help with communication issues, like seeking help from interpreters or translators and working with speech and language therapists.

Foster your positive relationships and provides high-quality care through our Principles of Communication course. Completing this CPD-certified course shows potential employers that you’re always learning and improving, making you a great candidate for jobs in the adult care sector.

This Principles of Communication online course is approved by:

 CPD certification service :

The CPD certification service helps organisations to formalise their expertise into a structured and recognised approach in learning. This conforms the course content is alilgned to the universally accepted Continuing Professional Development (CPD) guidelines.

• Communicate effectively in a business and non-business environment

• Identify communication barriers when working in an adult care environment

• Identify the different forms of communication and ways of communicating

• Minimise communication barriers in an adult care environment

• Apply the techniques learned in this course to enhance their conversational skills

• Strengthen working and personal relationships through assertive communication

• Speak with clarity, confidence and eloquence in group discussions

• Check for understanding and ensure the person you are communicating with understands what you’re saying

• Resolve communication issues

• Maintain confidentiality when exchanging information with service users and colleagues.

This Principles of Communication course is ideal for:

• Sales Managers

• HR Assistants

• Business Owners & Entrepreneurs

• Public Speakers

• Employers

• Managers

• Supervisors

• Anyone in a leadership role who wishes to improve their practical communication skills.

• Anyone who uses abrasive wheels or employs people who use them as part of their work.

• People wish to develop knowledge and understanding of using wheels correctly and safely.

• People new to their leadership role.

• Established managers that want to enhance their skills.

• Anyone who wants to improve their communication skills.

 Module 1: Reasons People Communicate

This module examines the many reasons people communicate, exploring communication in various settings.

Module 2: Ways of Communicating

This module will explore how people communicate and the different types of communication.

 Module 3: Identifying Communication Barriers

This module explains the barriers to effective communication, with some case study examples.

 Module 4: Reducing Communication Barriers

This module shows some strategies for overcoming the barriers to effective communication in the workplace and beyond.

 Module 5: Checking Understanding

This module explains essential communication skills to strengthen relationships inside and outside the workplace.

 Module 6: Getting Help With Communication Issues

This module will master crucial communication techniques to enhance communication with others and develop confidence when communicating in various settings.

 Module 7: Confidentiality

This module explains why confidentiality is vital in home and workplace communication.

It does not account in any way for loading time or thinking time on the questions).

This entirely online course can be accessed from any device with the following system specifications:

    • Browser: Up to date web browser
    • Video: Up to date video drivers
    • Memory: 1Gb+ RAM
    • Download Speed: Broadband (3Mb+)